Contact form

Motorway toll charges take into account the vehicle category. It is the overall height of your vehicle that determines the price category to be applied. To enable us to examine any errors regarding the toll charge, please indicate your receipt number and the amount paid inclusive of VAT.
€

The amount deducted from your bank account does not correspond to the amount detailed on your receipt.
When you use your card several times, the Sanef Group combines in a single direct debit all the payments made at toll gates between Tuesday and the following Monday.

If this information does not answer your query, please send your request for further information using the form below.

1 - write your cheque for the amount you have to pay
 2 - Make the cheque payable to Sanef
 3 - ndicate the number of your notification of non-payment on a Post-It or a sheet of paper
 4 - Send to:

Sanef
Département péage – Réseau Est
Diffuseur A26/RN4
51320 SOMMESOUS - France 

If this information does not answer your query, please send your request for further information using the form below.

1 - Write your cheque for the amount you have to pay
2 - Make the cheque payable to Sapn
3 - Indicate the number of your notification of non-payment on a Post-It or a sheet of paper
4 - Send to:

Sapn
 Service comptabilité
 Echangeur des Essarts
 BP 7
 76530 GRAND-COURONNE - France

If this information does not answer your query, please send your request for further information using the form below.

Requests are only processed by post.

To pay, kindly send your payment made out to:
Sanef
Centre de recouvrement - B.P. 7
76530 GRAND-COURONNE
France

To contest the payment, kindly send documents supporting your claim to:
Sapn
Service Infractions - B.P. 7
Echangeur des Essarts
76530 GRAND-COURONNE
France

Reasons for contesting the payment:
SITUATION 1: loan or rental of vehicle (attach to this counterfoil the last name, given name, sex, date and place of birth, address, driving licence number of the person who was driving or probably driving the vehicle and, if applicable, the rental agreement).

SITUATION 2: theft, destruction, sale or transfer of ownership of the vehicle, fraudulent use of vehicle registration plate (it is essential that you attach to this counterfoil the acknowledgement of the formal declaration of theft, copy of the certificate of destruction, copy of the declaration of ownership transfer and the correlating record in the vehicle registration system).
SITUATION 3: another reason (attach to this counterfoil your written claim accompanied by supporting documents).

Your receipt indicates TLPC (“Trajet Le Plus Cher”, the Most Expensive Journey) as you were not able to present your entry ticket when exiting the motorway.
Kindly prepare the ticket that you have since found so that the Sanef Group can deal with your request.
€

In order for us to deal with your request, please provide the following information:
Motorway staff assisted.

  • Attach a copy of the invoice for breakdown recovery services or any other document that was given to you.
  • Specify the date and time of the event.
  • Explain what happened, attach photographs of damage sustained.
  • Documentary proof of going through the toll gate (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used).
  • A copy of the vehicle registration document.

Another situation:

  • Provide any information that will enable us to pinpoint where the event took place (motorway, in which direction you were travelling, a point of reference or landmark on the motorway, the name of a rest area or a motorway exit).
  • Specify the date and time of the event
  • Explain what happened, attach photographs of damage sustained
  • Information certifying your presence on the motorway (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used).
  • A copy of the vehicle registration document.

Click here to send your request file by email
or send it by post to:
Sanef - Service Juridique
87, rue du Général Metman
BP 15232
57076 METZ Cedex 03 - France

If this information does not answer your query, please send your request for further information using the form below.

Your message

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Our customer service is at your disposal at +33 (0)9 708 08 709
Monday to Friday, from 8am to 6pm.

Do you want to contact the telephone switchboard ?
To contact the telephone switchboard or a motorway service center, our telephone reception is available on +33 (0)1 41 90 59 00 from Monday to Friday during business hours.

In sending this form, I confirm that I give my consent to the processing of my personal data in accordance with the amended French Data Protection Act N° 78-17 of 6th January 1978 and European Regulation N° 2016-679 of 27th April 2016. Information collected when filing a contact request is subject to computer processing solely for the purposes of dealing with this request.

The collected data is processed by the SANEF Group’s personnel who need this information in order to carry out their duties.

Personal data is kept no longer than is necessary to process the request and within the applicable statutory time limit.

You may exercise your rights of access, rectification and opposition, as well as your right of deletion pursuant to the terms and conditions of the abovementioned regulation, by writing to the Data Protection Delegate (Délégué à la Protection des Données - “DPO”) at the SANEF Group, 30 Boulevard Gallieni, 92130 Issy-les-Moulineaux, France or by sending an email to the following address : donneespersonnelles@sanef.com .

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