Home Contact Contact form Your message concerns - Select -0 - Reimbursement care staff1- My Liber-t subscription2 - Information on the Liber-t electronic toll tag3 - An anomaly on the price4 - Bank debit error5 - I pay a finding of non-payment6 - A payment notice7- I paid the most expensive trip8 - Damage on my vehicle9 - Your opinion on a service area10 - My traffic conditions11 - Other request12 - Barrier-free tolling at Boulay Before filling out the form, please read the terms for reimbursing the toll for nursing staff on Sanef and SAPN by clicking here Specify your request BillContracttoll tagOther Specify your request OffersPricesOther Specify your request by credit cardcash ou bank check Informations Motorway toll charges take into account the vehicle category. It is the overall height of your vehicle that determines the price category to be applied. To enable us to examine any errors regarding the toll charge, please indicate your receipt number and the amount paid inclusive of VAT. Receipt number Format : 19 characters Afficher plus d'informations Exemple de ticket Amount of the receipt € Information The amount deducted from your bank account does not correspond to the amount detailed on your receipt. When you use your card several times, the Sanef Group combines in a single direct debit all the payments made at toll gates between Tuesday and the following Monday. If this information does not answer your query, please send your request for further information using the form below. Specify your request On the Sanef motorway networkOn the Sapn motorway network Information 1 - write your cheque for the amount you have to pay 2 - Make the cheque payable to Sanef 3 - ndicate the number of your notification of non-payment on a Post-It or a sheet of paper 4 - Send to: Sanef Département péage – Réseau Est Diffuseur A26/RN4 51320 SOMMESOUS - France If this information does not answer your query, please send your request for further information using the form below. Information 1 - Write your cheque for the amount you have to pay 2 - Make the cheque payable to Sapn 3 - Indicate the number of your notification of non-payment on a Post-It or a sheet of paper 4 - Send to: Sapn Service comptabilité Echangeur des Essarts BP 7 76530 GRAND-COURONNE - France If this information does not answer your query, please send your request for further information using the form below. Information Have you received a payment notice after driving on the Sanef motorways? To pay To contest On line: click here to pay your payment advice. By mail, pay by check to the following address:- IMPORTANT - please write the reference of the payment advice and your license plate number on the back of the check, made payable to Sanef. SanefCentre de recouvrement SanefRue de le plaine des sports 78 200 BUCHELAYFRANCE Send a letter accompanied by the supporting documents and the receipt received with your payment notice to the following address: SanefService InfractionsRue de le plaine des sports 78 200 BUCHELAYFRANCE Have you received a payment notice after driving on the Sapn motorways? To pay To contest By mail, pay by check to the following address:- IMPORTANT - please write the reference of the payment advice and your license plate number on the back of the check, made payable to Sapn. SapnCentre de recouvrement - BP 776 530 GRAND-COURONNEFRANCE Send a letter accompanied by the supporting documents and the receipt received with your payment notice to the following address: SapnService InfractionsRue de le plaine des sports 78 200 BUCHELAYFRANCE The reasons to dispute a payment notice: You have loaned or leased your vehicle. Send us the protest card (cut it at the bottom of the payment advice) specifying the surname, given name, sex, date and place of birth, address and driver's license number of the person who was driving or was likely to drive the vehicle and, where applicable, the copy of the rental agreement. In the event of theft, destruction, sale or transfer of a vehicle, the theft of a license plate : imperatively attach to the protest card the receipt for the filing of a complaint for theft, the copy of the receipt of receipt for destruction of the vehicle or copies of the declaration of assignment of the vehicle and its registration receipt in the vehicle registration system). For any other reason : send us the protest card, along with a letter and supporting documents. Specify your request by credit cardcash ou bank check Information Your receipt indicates TLPC (“Trajet Le Plus Cher”, the Most Expensive Journey) as you were not able to present your entry ticket when exiting the motorway. Kindly prepare the ticket that you have since found so that the Sanef Group can deal with your request. Receipt number Format : 19 characters Afficher plus d'informations Exemple de ticket Amount of the receipt € Reference Format : 5 digits Afficher plus d'informations Exemple de ticket Specify your request Object on the roadwayA collision with an animalA toll barrierProjection of gravelother Information In order for us to deal with your request, please provide the following information: Motorway staff assisted. Attach a copy of the invoice for breakdown recovery services or any other document that was given to you. Specify the date and time of the event. Explain what happened, attach photographs of damage sustained. Documentary proof of going through the toll gate (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used). A copy of the vehicle registration document. Another situation: Provide any information that will enable us to pinpoint where the event took place (motorway, in which direction you were travelling, a point of reference or landmark on the motorway, the name of a rest area or a motorway exit). Specify the date and time of the event Explain what happened, attach photographs of damage sustained Information certifying your presence on the motorway (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used). A copy of the vehicle registration document. Click here to send your request file by email or send it by post to: Sanef - Service Juridique 87, rue du Général Metman BP 15232 57076 METZ Cedex 03 - France If this information does not answer your query, please send your request for further information using the form below. Localisation - None -A26 NorthA26 SouthA31A4A1A16A2A25A29A13A29 NorthOther Name of the service area Specify your request Sanef Group InformationInformation on the Liber-t electronic toll tag Specify your request Mon badge Liber-t ou mon Pass Sanef n’a pas été détectéJ’ai reçu un courrier de relanceJ’ai reçu un avis de paiementJe suis loueur, c’est un locataire qui conduisait le véhiculeAutre a / your badge or pass was not detected The non-detection of your electronic toll badge or your Sanef label is often linked to incorrect positioning on the windshield, or to badges held in the hand. It is essential to place them in the right place, on the athermal area of your windshield, which is materialized by small black dots. Usually this area is near the center mirror. Holding your badge in your hand can work while stopped at a conventional toll barrier, but not at 50 km/h where the antenna does not have enough time to detect you. If you actually held your badge in your hand, your complaint will not be taken into account and you will have to pay for your passage(s) online. To regularize these passages, you can pay here by entering your license plate. If you wish to submit your request using the form, please tell us: your license plate number your Liber-t tag number or your Boulay Pass number. b/ your Liber-t tag or your pass was detected but it was not valid Sometimes an invalid Liber-t tag or pass cannot be accepted when passing under the toll gate, even if it has been detected. If you have made your pass inactive on your "My Account" space for example, or if your prepaid pass no longer has a sufficient balance to pay the toll passage, your pass is not valid. To regularize this (these) passage(s), you can pay here by entering your license plate. You have passed through the Boulay toll gate This letter gives you additional time to pay for your passages. You just need to pay online for transactions associated with your vehicle. You have not passed through the Boulay toll gate You can submit your request using the form below, indicating the day and time of the passage mentioned in our letter as well as your license plate number. You have passed through the Boulay toll gate You just need to go to the online payment of your payment advice (take the number indicated on your mail). You have not passed through the Boulay toll gate The payment notice is sent once the infraction has been noted by an accredited agent, confirming the identified license plate. If this registration is yours, you can file a complaint with the police authorities on the basis of this payment advice. Then you must return your complaint to us with the letter of the payment advice. If this registration refers to a vehicle that you have sold, you can dispute the payment advice by following the procedure on the back of the document. If this information did not answer your question, you can submit your request using the form below. As indicated on the reminder letter you have received, you can notify your client so that they can proceed to payment within the additional time allowed. Important: we do not take into account the denunciations made during this period. By notifying your client quickly, you are giving him the opportunity to simply rectify his situation. If you have received a payment notice, you can: send the document to your client so that they can pay for the passage by check or directly online on our site denounce your client so that the payment notice is sent to them. If this information did not answer your question, you can submit your request using the form below. The information you are looking for may be available in our online help, click here to view it. If this information did not answer your question, you can submit your request using the form below. You are You are A person A company Last name First name Email Format : example@example.fr Subscriber number (Bip & Go) Format : 07XXXXXXX, 08XXXXXXX Phone number Format : 0XXXXXXXXXX Zip code City Country - None -GermanyAndorraAustriaBelgiumBosnia and HerzegovinaBulgariaCroatiaDenmarkSpainFinlandFranceGreeceHungaryIrelandItalyLiechtensteinLuxembourgMacaoMacedoniaMonacoMontenegroNorwayNetherlandsPolandPortugalRomaniaUnited KingdomRussiaSlovak RepublicSloveniaSwitzerlandSwedenUkraineOther Country Profession Your message Message Please provide us with additional information that will help us to respond to your request. Please do not share personal information such as your credit card number. Attachments 10 MB limit. Unlimited number of files can be uploaded to this field.5 MB limit.Allowed types: pdf jpg png jpeg gif heif. Care staff offer : only proof of profession I do not agree to receive offers or information by e-mail from Sanef Group I do not agree to receive offers or information by e-mail from Sanef Group I agree to receive offers and information by e-mail from Sanef Group’s partners I agree to receive offers and information by e-mail from Sanef Group’s partners The information collected via this contact request is processed by Sanef Group to manage your request and to send offers and information from Sanef Group and, if appropriate, from its partners. To learn more about the management of your personal data and to exercise your rights, please refer to the privacy policy. Our customer service, Sanef Conseil, is at your disposal at +33 (0)9 708 08 709 (Price of a local call in France) Monday to Friday, from 8am to 6pm. *Mandatory fields