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Motorway toll charges take into account the vehicle category. It is the overall height of your vehicle that determines the price category to be applied. To enable us to examine any errors regarding the toll charge, please indicate your receipt number and the amount paid inclusive of VAT.
€

The amount deducted from your bank account does not correspond to the amount detailed on your receipt.
When you use your card several times, the Sanef Group combines in a single direct debit all the payments made at toll gates between Tuesday and the following Monday.

If this information does not answer your query, please send your request for further information using the form below.

1 - write your cheque for the amount you have to pay
 2 - Make the cheque payable to Sanef
 3 - ndicate the number of your notification of non-payment on a Post-It or a sheet of paper
 4 - Send to:

Sanef
Département péage – Réseau Est
Diffuseur A26/RN4
51320 SOMMESOUS - France 

If this information does not answer your query, please send your request for further information using the form below.

1 - Write your cheque for the amount you have to pay
2 - Make the cheque payable to Sapn
3 - Indicate the number of your notification of non-payment on a Post-It or a sheet of paper
4 - Send to:

Sapn
 Service comptabilité
 Echangeur des Essarts
 BP 7
 76530 GRAND-COURONNE - France

If this information does not answer your query, please send your request for further information using the form below.

To pay a payment notice:

To dispute a payment notice:

  • Send us supporting documents to:
    Sapn 
    Service Infractions
    BP7 76530 Grand-Couronne
    France

The reasons to dispute a payment notice:

  1. You have loaned or leased your vehicle. Send us the protest card (cut it at the bottom of the payment advice) specifying the surname, given name, sex, date and place of birth, address and driver's license number of the person who was driving or was likely to drive the vehicle and, where applicable, the copy of the rental agreement.
  2. In the event of theft, destruction, sale or transfer of a vehicle, the theft of a license plate : imperatively attach to the protest card the receipt for the filing of a complaint for theft, the copy of the receipt of receipt for destruction of the vehicle or copies of the declaration of assignment of the vehicle and its registration receipt in the vehicle registration system).
  3. For any other reason  : send us the   protest card, along with a letter and supporting documents.
Your receipt indicates TLPC (“Trajet Le Plus Cher”, the Most Expensive Journey) as you were not able to present your entry ticket when exiting the motorway.
Kindly prepare the ticket that you have since found so that the Sanef Group can deal with your request.
€

In order for us to deal with your request, please provide the following information:
Motorway staff assisted.

  • Attach a copy of the invoice for breakdown recovery services or any other document that was given to you.
  • Specify the date and time of the event.
  • Explain what happened, attach photographs of damage sustained.
  • Documentary proof of going through the toll gate (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used).
  • A copy of the vehicle registration document.

Another situation:

  • Provide any information that will enable us to pinpoint where the event took place (motorway, in which direction you were travelling, a point of reference or landmark on the motorway, the name of a rest area or a motorway exit).
  • Specify the date and time of the event
  • Explain what happened, attach photographs of damage sustained
  • Information certifying your presence on the motorway (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used).
  • A copy of the vehicle registration document.

Click here to send your request file by email
or send it by post to:
Sanef - Service Juridique
87, rue du Général Metman
BP 15232
57076 METZ Cedex 03 - France

If this information does not answer your query, please send your request for further information using the form below.

a / your badge or pass was not detected
The non-detection of your electronic toll badge or your Sanef label is often linked to incorrect positioning on the windshield, or to badges held in the hand. It is essential to place them in the right place, on the athermal area of your windshield, which is materialized by small black dots. Usually this area is near the center mirror.

placement-etiquette-3

Holding your badge in your hand can work while stopped at a conventional toll barrier, but not at 50 km/h where the antenna does not have enough time to detect you. If you actually held your badge in your hand, your complaint will not be taken into account and you will have to pay for your passage(s) online. To regularize these passages, you can pay here by entering your license plate.
If you wish to submit your request using the form, please tell us:
  • your license plate number
  • your Liber-t tag number or your Boulay Pass number.
     
b/ your Liber-t tag or your pass was detected but it was not valid
Sometimes an invalid Liber-t tag or pass cannot be accepted when passing under the toll gate, even if it has been detected. If you have made your pass inactive on your "My Account" space for example, or if your prepaid pass no longer has a sufficient balance to pay the toll passage, your pass is not valid.
To regularize this (these) passage(s), you can pay here by entering your license plate.
 

placement-etiquette-3
  • You have passed through the Boulay toll gate
This letter gives you additional time to pay for your passages. You just need to pay online for transactions associated with your vehicle.
  • You have not passed through the Boulay toll gate
You can submit your request using the form below, indicating the day and time of the passage mentioned in our letter as well as your license plate number.
 

placement-etiquette-3
  • You have passed through the Boulay toll gate
You just need to go to the online payment of your payment advice (take the number indicated on your mail).
 
  • You have not passed through the Boulay toll gate
The payment notice is sent once the infraction has been noted by an accredited agent, confirming the identified license plate.
If this registration is yours, you can file a complaint with the police authorities on the basis of this payment advice. Then you must return your complaint to us with the letter of the payment advice.
If this registration refers to a vehicle that you have sold, you can dispute the payment advice by following the procedure on the back of the document.
If this information did not answer your question, you can submit your request using the form below.
As indicated on the reminder letter you have received, you can notify your client so that they can proceed to payment within the additional time allowed. Important: we do not take into account the denunciations made during this period. By notifying your client quickly, you are giving him the opportunity to simply rectify his situation.
If you have received a payment notice, you can: If this information did not answer your question, you can submit your request using the form below.
 
The information you are looking for may be available in our online help, click here to view it.
If this information did not answer your question, you can submit your request using the form below.

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Our customer service, Sanef Conseil, is at your disposal at +33 (0)9 708 08 709
Monday to Friday, from 8am to 6pm.

Do you want to contact the telephone switchboard ?
To contact the telephone switchboard or a motorway service center, our telephone reception is available on +33 (0)1 41 90 59 00 from Monday to Friday during business hours.

In sending this form, I confirm that I give my consent to the processing of my personal data in accordance with the amended French Data Protection Act N° 78-17 of 6th January 1978 and European Regulation N° 2016-679 of 27th April 2016. Information collected when filing a contact request is subject to computer processing solely for the purposes of dealing with this request.

The collected data is processed by the SANEF Group’s personnel who need this information in order to carry out their duties.

Personal data is kept no longer than is necessary to process the request and within the applicable statutory time limit.

You may exercise your rights of access, rectification and opposition, as well as your right of deletion pursuant to the terms and conditions of the abovementioned regulation, by writing to the Data Protection Delegate (Délégué à la Protection des Données - “DPO”) at the SANEF Group, 30 Boulevard Gallieni, 92130 Issy-les-Moulineaux, France or by sending an email to the following address : donneespersonnelles@sanef.com .

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