Sanef assistance - FAQ

What to do when I did not pay the correct amount at the toll gate?

If you are traveling with a van while you usually drive a car, this is normal because the rates fluctuate according to the category of vehicles. But it can be a misclassification. Send us your receipt number and the tax amount   toll. Our tip: at the time of paying, always check the number of the class which appears on the terminal next to the fare to be paid   To contact us: click here or call +33 9 708 08 709 (non-surcharged call) from Monday to Friday, from 8am to 8pm and on Saturday from 8am to 1pm.

Good to know

Camping Car

Camping-car :
It’s the overall height of your camping car that determines the price category applied.

Coffre de toit

Vehicle roof box :
The presence of a roof box may have caused a vehicle category error.


Motorcycle :
Motorcycles have a specific toll rate.

Other frequently asked questions by our customers: