Home Contact Contact form Your message concerns - Select -1- My Liber-t subscription2 - Information on the Liber-t electronic toll tag3 - An anomaly on the price4 - Bank debit error5 - I pay a finding of non-payment6 - A payment notice7- I paid the most expensive trip8 - Damage on my vehicle9 - Your opinion on a service area10 - My traffic conditions11 - Other request12 - Barrier-free tolling at Boulay Specify your request BillContracttoll tagOther Specify your request OffersPricesOther Specify your request by credit cardcash ou bank check Informations Motorway toll charges take into account the vehicle category. It is the overall height of your vehicle that determines the price category to be applied. To enable us to examine any errors regarding the toll charge, please indicate your receipt number and the amount paid inclusive of VAT. Receipt number Format : 19 characters Afficher plus d'informations Exemple de ticket Amount of the receipt € Information The amount deducted from your bank account does not correspond to the amount detailed on your receipt. When you use your card several times, the Sanef Group combines in a single direct debit all the payments made at toll gates between Tuesday and the following Monday. If this information does not answer your query, please send your request for further information using the form below. Specify your request On the Sanef motorway networkOn the Sapn motorway network Information 1 - write your cheque for the amount you have to pay 2 - Make the cheque payable to Sanef 3 - ndicate the number of your notification of non-payment on a Post-It or a sheet of paper 4 - Send to: Sanef Département péage – Réseau Est Diffuseur A26/RN4 51320 SOMMESOUS - France If this information does not answer your query, please send your request for further information using the form below. Information 1 - Write your cheque for the amount you have to pay 2 - Make the cheque payable to Sapn 3 - Indicate the number of your notification of non-payment on a Post-It or a sheet of paper 4 - Send to: Sapn Service comptabilité Echangeur des Essarts BP 7 76530 GRAND-COURONNE - France If this information does not answer your query, please send your request for further information using the form below. Information To pay a payment notice: Online: Click here to pay for your Sanef payment notice. By letter : send your check made payable to Sanef or Sapn according to the highway you circulated to: Sanef / Sapn centre de recouvrement BP7 76530 Grand-Couronne France To dispute a payment notice: Send us supporting documents to: Sapn Service Infractions BP7 76530 Grand-Couronne France The reasons to dispute a payment notice: You have loaned or leased your vehicle. Send us the protest card (cut it at the bottom of the payment advice) specifying the surname, given name, sex, date and place of birth, address and driver's license number of the person who was driving or was likely to drive the vehicle and, where applicable, the copy of the rental agreement. In the event of theft, destruction, sale or transfer of a vehicle, the theft of a license plate : imperatively attach to the protest card the receipt for the filing of a complaint for theft, the copy of the receipt of receipt for destruction of the vehicle or copies of the declaration of assignment of the vehicle and its registration receipt in the vehicle registration system). For any other reason : send us the protest card, along with a letter and supporting documents. Specify your request by credit cardcash ou bank check Information Your receipt indicates TLPC (“Trajet Le Plus Cher”, the Most Expensive Journey) as you were not able to present your entry ticket when exiting the motorway. Kindly prepare the ticket that you have since found so that the Sanef Group can deal with your request. Receipt number Format : 19 characters Afficher plus d'informations Exemple de ticket Amount of the receipt € Reference Format : 5 digits Afficher plus d'informations Exemple de ticket Specify your request Object on the roadwayA collision with an animalA toll barrierProjection of gravelother Information In order for us to deal with your request, please provide the following information: Motorway staff assisted. Attach a copy of the invoice for breakdown recovery services or any other document that was given to you. Specify the date and time of the event. Explain what happened, attach photographs of damage sustained. Documentary proof of going through the toll gate (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used). A copy of the vehicle registration document. Another situation: Provide any information that will enable us to pinpoint where the event took place (motorway, in which direction you were travelling, a point of reference or landmark on the motorway, the name of a rest area or a motorway exit). Specify the date and time of the event Explain what happened, attach photographs of damage sustained Information certifying your presence on the motorway (receipt, subscription number, or the first 4 numbers and last 4 numbers of the bank card used). A copy of the vehicle registration document. Click here to send your request file by email or send it by post to: Sanef - Service Juridique 87, rue du Général Metman BP 15232 57076 METZ Cedex 03 - France If this information does not answer your query, please send your request for further information using the form below. Localisation - None -A26 NorthA26 SouthA31A4A1A16A2A25A29A13A29 NorthOther Name of the service area Specify your request Sanef Group InformationInformation on the Liber-t electronic toll tag Specify your request My accountBarrier-free toll informationAn anomaly on my tariff Your message Message Please provide us with additional information that will help us to respond to your request. Please do not share personal information such as your credit card number. Attachments 10 MB limit. Unlimited number of files can be uploaded to this field.5 MB limit.Allowed types: pdf jpg png jpeg gif heif. You are You are A person A company Last name First name Email Format : example@example.fr Subscriber number (Bip & Go) Format : 07XXXXXXX, 08XXXXXXX Phone number Format : 0XXXXXXXXXX Zip code City Country - None -GermanyAndorraAustriaBelgiumBosnia and HerzegovinaBulgariaCroatiaDenmarkSpainFinlandFranceGreeceHungaryIrelandItalyLiechtensteinLuxembourgMacaoMacedoniaMonacoMontenegroNorwayNetherlandsPolandPortugalRomaniaUnited KingdomRussiaSlovak RepublicSloveniaSwitzerlandSwedenUkraineOther Country Our customer service, Sanef Conseil, is at your disposal at +33 (0)9 708 08 709 Monday to Friday, from 8am to 6pm. Do you want to contact the telephone switchboard ? To contact the telephone switchboard or a motorway service center, our telephone reception is available on +33 (0)1 41 90 59 00 from Monday to Friday during business hours. In sending this form, I confirm that I give my consent to the processing of my personal data in accordance with the amended French Data Protection Act N° 78-17 of 6th January 1978 and European Regulation N° 2016-679 of 27th April 2016. Information collected when filing a contact request is subject to computer processing solely for the purposes of dealing with this request. The collected data is processed by the SANEF Group’s personnel who need this information in order to carry out their duties. Personal data is kept no longer than is necessary to process the request and within the applicable statutory time limit. You may exercise your rights of access, rectification and opposition, as well as your right of deletion pursuant to the terms and conditions of the abovementioned regulation, by writing to the Data Protection Delegate (Délégué à la Protection des Données - “DPO”) at the SANEF Group, 30 Boulevard Gallieni, 92130 Issy-les-Moulineaux, France or by sending an email to the following address : donneespersonnelles@sanef.com . *Mandatory fields